E-commerce Terms and Conditions of Sale

Welcome to EUROPARTSDEALER.co.uk (the “Website”). There are a few rules that our visitors must follow when using our Website, so we ask all our visitors to read our Terms and Conditions carefully. This Website is brought to you by EUROPARTSDEALER Limited (“EUROPARTSDEALER”, or “we” or “us”) and all rights, including copyright, in the content of the Website is owned or controlled by EUROPARTSDEALER.EUROPARTSDEALER and its affiliates provide access to the Website and sell its products to you subject to the Terms and Conditions set out on this page. If you have any comments or enquiries relating to this Website, please contact us.

Terms and Conditions of Sale

Please carefully read these Terms and Conditions before purchasing any EUROPARTSDEALER products on this website. By purchasing EUROPARTSDEALER products on the Website, you agree to be bound by these Terms and Conditions.

1. Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered. The Website only sells products to individuals who can purchase with a credit card/debit card. If you are under sixteen (16), you may use the Website only with the express permission and supervision of a parent or counsellor. EUROPARTSDEALER reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy, which also governs your visit to the Website to understand how EUROPARTSDEALER uses your information.

3. Our Contract

When you purchase a product from the Website, we will send you an email confirming receipt of your order and containing the details of your order.

By placing the order you make an offer to us, which is then accepted and confirmed by sending an Order Confirmation Email. Such acceptance will be complete at the time we send the Order Confirmation Email to you, saying it was released. You are seeking to enter into a contract with EUROPARTSDEALER when you place an order. This contract is legally binding since the order has been accepted and confirmed in the manner described above.

EUROPARTSDEALER will retain the title to the products until full payment has been received. EUROPARTSDEALER reserves the right to hold any orders prior to shipping for security review. EUROPARTSDEALER only delivers its products to the locations listed on the Website. In the event that an order is placed for delivery to a location where we do not deliver to, the order will be cancelled and a refund processed.

4. Deliveries

Orders placed before 2 pm (GMT) on a working day are dispatched the same day. All other purchases are dispatched on the next working day. Boot liners and Wind Deflectors are sent by the 24h Courier Delivery; all other items are sent by the First Class Royal Mail. Please allow 2-4 working days for a Royal Mail Delivery. For more information please review the Delivery Information page or ask for advice.

5. Returns

You can only return the products that have been purchased directly through this Website. We offer 30 days hassle-free Money-Back delivery to give you peace of mind. If you have changed your mind or you are not delighted with the product, you can return it within 30 days to receive a full refund of your purchase. For more information about the return please review Returns page or ask the customer service for advice.

Statutory Right to Cancel

If you are a UK or EU customer, in addition to our Returns or Exchange Procedure, under the Distance Selling Regulations you also have a right to cancel your purchase. Please note we offer 24h dispatch Monday-Friday. Cancellation request needs to be sent as soon as possible before the item is shipped.

6. Feedback and Complaints Policy

We always aim to provide the best service possible therefore we welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems efficiently and fairly. If you have any reason to complain about our service and/or the product, please e-mail us. Alternatively, call us on the number stated on the Website. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint or with a timescale for resolution.

7. Pricing and availability

All prices displayed on the Website are inclusive of any applicable taxes and show the price accurate for your territory. A list our international delivery charges, UK offshore Isles, Scottish Highlands, Northern Ireland, and BFPO addresses can be found on the Delivery Information page. We list availability information for products sold by us on the Website, including on each product information page. Please note that shipping dates are estimates only. Unless otherwise stated, dispatch dates are not guaranteed

and should not be relied upon. As we process your order, we will inform you by email if any products you order are subsequently found to be unavailable. Despite our best efforts, a small number of the products on the Website may be incorrectly priced. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping the products or cancel your order and notify you of such cancellation.

8. Customs

When ordering products from the Website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

9. Disclaimer and limitation of liability

This Website is provided by EUROPARTSDEALER on an “as is” and “as available” basis. EUROPARTSDEALER makes no representations or warranties of any kind express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your risk. EUROPARTSDEALER disclaims all warranties, express or implied, including, but not limited to, implied warranties of saleability and fitness for purpose to the fullest extent permissible by applicable law. EUROPARTSDEALER does not warrant that this Website, its servers, or e-mail by us are free of viruses or other harmful components. EUROPARTSDEALER will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Laws of certain countries or States do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. We are not responsible for any labour costs that may arise due to any problems after fitting.

10. Electronic communications

When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

11. Disputes

Any dispute relating in any way to your visit to the Website or to products you purchase through the Website may be submitted to the courts of England and Wales, except that, to the extent you have in any manner violated or threatened to violate EUROPARTSDEALER’ intellectual property rights,

EUROPARTSDEALER may seek injunctive or other appropriate relief in any court in any country in the world, and you consent to exclusive jurisdiction of such courts.

12. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our Website, policies, and these Terms and Conditions of Sale at any time. Your usage of the Website and your orders will be subject to the policies and Terms and Conditions of Sale in force at the time that you use the Website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of the provisions of these Terms and Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.

13. Events beyond our reasonable control

EUROPARTSDEALER will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control

14. Governing law and jurisdiction

Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with the laws of England and Wales and will be deemed to have occurred in England. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. Your statutory rights are not affected by these Terms and Conditions of Sale.

15. Online Dispute Resolution (ODR)

In accordance with the EU Regulation on Consumer Online Dispute Resolution (ODR), the European Commission has established an ODR platform that will allow consumers who have a complaint about a product or service bought from us online to submit the complaint via an online complaint form to a trader based in another EU member state. Here is the link to the ODR platform: http://ec.europa.eu/consumers/odr/. Our contact email address is support@europartsdealer.co.uk

16. Cancellation policies

If you choose to cancel an order that you have not received, please call 01872 630013 or send us an email support@europartsdealer.co.uk. Once we have received your request, we will process your request.